History repeats. About 30 years ago there was a regular feature, titled ‘Reflections’, in the IEEE Spectrum magazine. This column was written by Dr. Robert Lucky, the vice president of research at the Bell Labs. His column was always humorous and satirical. In the issue of September 1994, he wrote a column titled ‘No More Lunch!’
In that column, Dr. Lucky wrote about the race for getting
more out of the employees. It was
portrayed that one day the management came up with a circular that declared
that there wouldn’t be any more lunch breaks to save time and increase
productivity! Presently, there is a similar
discussion taking place. It reminds me
of my business trips to some clients and the productivity I observed in two
different countries.
During my business visits to Japan in the late 90’s, I was meeting a major client. After discussing many aspects of how we would develop the software and test it, everyone dispersed back to their desks. My contact person told me that he would be back in 30 minutes to take me to the cafeteria for lunch. After an hour, I felt a bit restless sitting in the conference room by myself when many people started returning from a lunch break. I thought of asking my contact person regarding lunch. I stepped out of the conference room and went to his desk. As I approached his desk from behind, I was shocked to see that he was just doodling with his mouse on the screen! The same fellow used to work every day from 8 a.m. to 9 to 10 p.m. just to impress his boss. What is the point, I thought. Just late your conscience be clear. Do your job well in regular time and stop fooling yourself and others that you are a hard-working person.
My other memorable visit was to a client in South Korea. I landed in Seoul at 5 p.m. The company representative had come to receive me at the airport. He drove for 6 hours straight. I thought that he would drop me at the hotel. But to my surprise, at 11 p.m. he drove me to the company premises! About 10 people were waiting for a meeting with me. That meeting lasted till 6 a.m. the next day. The next meeting was at 9 a.m. I was hoping to get some break at least that night. But the meetings continued till 4 a.m. the following day. I was working 19 hours at a stretch. The same schedule was repeated for the third day. I was sleep-deprived. During those days, I became very friendly with some junior engineers. I asked them whether such a hectic schedule was due to my visit. They told me that it was their routine schedule! No wonder at times their engineers used to put their heads on the table and sleep during meetings. How could they be productive without comprehending the technical aspects? At the end of the visit, their representative asked me why Indians have better productivity than engineers in their company. It was a plain and simple fact that our brain too needs rest. The reasons were crystal clear to me but hard for him to comprehend.
Back in the mid-80s, when I was working at Boeing, I had a colleague. He once told me about his cousin who was an excellent Unix programmer in Los Angeles. He could complete a task in 2 hours that would take others 8 hours. His dream was to work in Hollywood as a lighting technician. He enjoyed setting up lights during filming. But those jobs did not pay well. So he asked his boss if he could work only 4 hours a day in the company, and take a 50% cut in salary so that he could follow his passion at Hollywood. His boss readily agreed. His productivity was very high and that too despite working long hours. Productivity depends on knowledge, focus, and motivation.
A common thing to talk about among Boeing engineers was how much they loved the job and how amazed they were that they got paid for doing something fun like what they did. We were never forced to work for 14 hours a day. Often, we worked 8 hours without wasting time in meaningless meetings. Of course, there were many days and nights that we worked from 7 a.m. to 2 a.m. i.e. 19 hours a day, went home for 3 hours, and were back for a flight test to work for another 14 hours. We were always ready to work when there was a need. No one ever created a pseudo need for working long hours. You make people understand their responsibilities and they will rise to the occasion.
When I came back to India, the scene was different. One day I was working late in my office. About an hour later, I happened to go to the other wing where my team used to sit. To my surprise, everyone was still there. I asked them what was the reason for their working late. They told me that since I had not left the office, they were still sitting. I explained to them that I had some pending work and that’s why I was still in the office. If they do not have such urgent work then they need not wait after office hours. I realized that this was also very much a Japanese way of showing respect to the boss. I wonder how much was due to respect, how much was out of fear of being rated low just because they were not seen for 14 hours a day, and how much was it just to impress.
As creative professionals, we thrive on solving problems and innovating new solutions. Our work demands that we use our imagination, skills, and passion to create value for our clients and society. However, creativity cannot flourish under stress, pressure, or exhaustion. We need to take care of ourselves and our colleagues, especially the young engineers who are just starting their careers. We need to respect their boundaries, support their growth, and inspire their enthusiasm. We need to help them balance their work and life, and prioritize their health and well-being. We want to keep the family fabric intact. Nothing can be more important than a family. Let’s create an atmosphere of freedom, fun, responsibility, pride, respect, recognition, a place of achievement, and progress for the company as well as the individual.
We need to remind ourselves that they are not just employees, but members of a family. The family that cares for each other, celebrates each other's achievements, and learns from each other's mistakes. The family that values freedom, fun, and responsibility. The family that takes pride in each other's accomplishments, respects everyone and recognizes exceptional talent. The family that strives for excellence, innovation, and progress. The family that supports each other and leaves a mark in the world. This is how JRD Tata treated employees and built a large joint family.
I wonder if we are repeating the history after 30 years by suggesting working 70 hours a week. Are we approaching the day when we will discuss ‘No More Lunch?
